Never Switched to my new bank account and havent been recieving payments for the past year

[Christian2]

So i made a new bank account last march and closed my old one. Now looking back i havent recieved any payments for expenses that ive made over that period of time. i just changed my bank information and am wondering if theyll automatically send for payment soon?

[asansolo]

Hi @Christian2 , I recommend reaching out to your Concur Administrator or your direct manager for assistance since it's dependent on your company's financial system to process those payments. 

[KevinD]

@Christian2 also, it takes up to five business days for new bank information to get processed and confirmed. 

I would go back and open all the expense reports you submitted during that time and click Report Details. From the Report Details menu select Audit Trail to see if there is anything that says that a payment couldn't be made. Also from that same Report Details menu you can select Report Payments to see if anything shows there. Then as @asansolo mentioned, contact your Finance, Accounting, or Payroll teams to get assistance.