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USWsdymerski
Occasional Member - Level 3

Need help understanding how "City" is "Vendor Details" and how it copies down on manually entries

A user called me and said that on his iPhone, he saw that 'Austin, Texas' was populated under City for all his expense entries for a single expense report. He said that isn't accurate for all of his entries but cannot see where to change or delete that value.

When I switched (as proxy) to view the report, 'Austin, Texas' shows up under column header "Vendor Details" (not City) to the user/submitter; but in the Expense Processor view, it shows up under "City"

Here's what is seen by the user/submitter on the web version:

USWsdymerski_0-1738266452339.png

So, this is a summary view presented to the user, not a form. When checking the field and forms, this field is 'Hidden' from all roles, so that explains why he couldn't see it anywhere to change it or correct it. I realize I can modify the field to make it no longer 'Hidden' (I probably will), but I don't understand how the city value populated on every expense entry. User stated he entered all the entries on the iPhone manually (not using copy of a prior expense). The default behavior of the value is to copy down from expense entry, which I could understand if the user was copying or was choosing 'save and add another' (which also copies down values from the prior entry) but the behavior seems so random as I've found evidence of the same on other reports but inconsistent. I don't understand where the value is derived from in the first place because users are not manually entering a city value since it's a hidden field.

Anyway, we will likely just modify to display the field so users can edit, or just force as always null, but seems to me that the web version needs fixed for the column header where it says "Vendor Details" and really should say "City"

Thanks!

1 REPLY 1
KevinD
Community Manager
Community Manager

@USWsdymerski is the screenshot showing every entry on the user's report? 

 

The city showing under Vendor is quite a mystery. I would definitely submit that to our Support team.

 

So, this user at no point ever used Austin as a city for any entry? I've seen the system copy details from one entry to the next, but in order to do this, a user would have had to have entered that selection on some entry. Right? 🙂


Thank you,
Kevin
SAP Concur Community Manager
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