My hotel invoice does not match the charge on my American Express card

[BryanEXP2735]

My hotel invoice does not match the charge on my American Express card

The total amount on the emailed invoice I received from the hotel doesn't match the amount that was loaded into Concur when the transaction posted.  I can't submit my expense report.  How do I resolved?

[dlamont]

BryanEXP2735,

Are you able to login to the Amex website to verify the charge matches the transaction that fed to Concur?  I would check there first, then if those match, you would need to contact the hotel as they could have either charged you wrong or given you an incorrect copy of the folio.

[KevinD · Accepted solution]

@BryanEXP2735 Looks like you got the issue figured out. Strange how the charge was significantly less than what the bill shows. 

[jholla11]

Hi Kevin D

My hotel sent me a receipt but due to a clerical issue they sent the incorrect receipt to me however once I got my CC statement the charge was higher than the receipt they has since apologised for their error but the claim was submitted and is now marked as paid how do I correct the sum owed to me