My expense report pending in "Hold Payment" Status

[u398160]

My expense report approved on 24 th September, but still pending in "Hold Payment"

[KevinD]

@u398160 from what I can see, it appears you are supposed to send in your hard copy receipts as well. Looks like your company has made this a requirement. Open the expense report, then click the Print/Share button. You'll see an option that says Receipt Report with Address. Select this to see where to send the hard copies. Not having the hard copies is why your report is Holding Payment.

[achill]

For days, my report is showing Submitted & Pending Approvals. It normally lists the name of the person who is supposed to approve the request, and it doesnt even show that.

[MarkE]

The expense was approved on 1st October after a delay in the approval process. Since then, I haven’t received any updates or communication regarding what is causing the delay in the payment to my account.

[KevinD]

@MarkE have you tried opening the report and viewing the Audit Trail? This can sometimes provide you a bit of detail with where the report is in the process. Give that a look. If that doesn't help, you'll need to contact your company's internal SAP Concur admin. They are usually someone in the Finance, HR or Payroll department.

[achill]

For days, my report is showing Submitted & Pending Approvals. It normally lists the name of the person who is supposed to approve the request, and it doesnt even show that.

[KevinD]

@achill have you tried contacting the person who should be approving the report to see if they have it in their queue or if they have already approved it? 

If you open the report and click Report Details you can select Report Timeline to see where it is in the process. Looks like your normal approver is next in line to approve it as it was audited by Concur Audit today.