@u398160 from what I can see, it appears you are supposed to send in your hard copy receipts as well. Looks like your company has made this a requirement. Open the expense report, then click the Print/Share button. You'll see an option that says Receipt Report with Address. Select this to see where to send the hard copies. Not having the hard copies is why your report is Holding Payment.
Thank you,
Kevin
SAP Concur Community Manager
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