u398160
Occasional Member - Level 1

My expense report pending in "Hold Payment" Status

My expense report approved on 24 th September, but still pending in "Hold Payment"

5 REPLIES 5
KevinD
Community Manager
Community Manager

@u398160 from what I can see, it appears you are supposed to send in your hard copy receipts as well. Looks like your company has made this a requirement. Open the expense report, then click the Print/Share button. You'll see an option that says Receipt Report with Address. Select this to see where to send the hard copies. Not having the hard copies is why your report is Holding Payment.


Thank you,
Kevin
SAP Concur Community Manager
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achill
New Member - Level 1

For days, my report is showing Submitted & Pending Approvals. It normally lists the name of the person who is supposed to approve the request, and it doesnt even show that.

MarkE
New Member - Level 1

The expense was approved on 1st October after a delay in the approval process. Since then, I haven’t received any updates or communication regarding what is causing the delay in the payment to my account.

KevinD
Community Manager
Community Manager

@MarkE have you tried opening the report and viewing the Audit Trail? This can sometimes provide you a bit of detail with where the report is in the process. Give that a look. If that doesn't help, you'll need to contact your company's internal SAP Concur admin. They are usually someone in the Finance, HR or Payroll department.


Thank you,
Kevin
SAP Concur Community Manager
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achill
New Member - Level 1

For days, my report is showing Submitted & Pending Approvals. It normally lists the name of the person who is supposed to approve the request, and it doesnt even show that.