I have 3 diff teams/dept that I support so I have 3 diff c/c's that I use for the specific team needs. I used to be able to submit to the three reports to the three diff VP's to approve their specific c/c for their team. With this new Concur all reports go directly to my one manager that I actually report up to in the HR system. He does not need to be, nor does he have the time to, review these other teams expense reports. There needs to be a drop down box to allow me to select which manager I need to submit a report to. Possibly this issue was not discussed when setting our company up with this new system b/c previous acctg systems we've had provided this automatically actually. Any efforts in resolving this issue would be much appreciated.
Hi @PamSCooper
I don't know if you saying "New Concur" is that you had a previous version of Concur or if you had a different system before. In any case this is a Workflow "issue" that needs to be solved for the Concur Administrator within your company so i think you need to open an internal IT ticket and then this person can check what is going on with the Workflow and explain you if that's the case that the workflow should work in this way.
The by default Workflow in Concur in almost in most of the company is called 1-up Workflow and it works as you described in your post so look the following image:
An based in the need you described i think the Workflow needs to be changed using for example the Authorized Approvers feature where you can Maintain different approvers based on Cost Centers, Report Amount or Exception Level. In any case, again, you Concur Administrator will help you to solve this "issue"
If this answers your query, then please mark solution as accepted.
