Missing a reimbursement payment

[E0650742]

I requested a reimbursement since Feb 11th, payment was approved on Feb 19th but i haven´t received any status change since that day (current status is "in process of payment")

[KevinD]

@E0650742 try sending a private message to @leela2516 as she works for the same company you do. 

[Batman924]

I am missing 3 reimbursement payments. One from March and two from April from a recent business trip. Concur contacted me through Irva Johns on the Acosta Concur Team and told me my payments where not tied to my account. This is weird for I have always received my payments before with no issue. I was told my April expenses totaled $199.80 and were transmitted on 4/17/25 so these should be in my account. They are not.. The SECU is one of the top 4 credit unions in the US and they didnt see it either. Where do I go from here? Thank You!

Tracy Crocker

Retail Account Manager

Acosta Sales and Marketing

252-235-736 tcrocker@acosta.com

[KevinD]

@Batman924 I don't know what "not tied to my account" means. All I can see is that it appears your company reimburses on a weekly basis. Your april reports show a Sent for Payment date of April 16, so maybe they weren't included in the Extract that ran that day. The extract should run again later today, so maybe your reports will be included in it.

In the mean time, you would need to reach out someone in either your Accounting, Finance or Payroll department to see if they can tell you anything else. From our end, we can only see that your report was fully approved, but since your company doesn't use our Expense Pay feature, we can't see when the schedule payment should be.