Missing Receipt Affidavit

[DWhymark]

Hi,

I've had an expense returned due to a missing receipt & it says 'Please include a valid receipt. If the receipt is lost, please provide a Missing Receipt Affidavit and resubmit'. As I do not have a receipt available, if I click on the report, then 'manage receipts' & select 'missing receipt declaration' from the drop down' it says not available (as per the below image). Can anyone help with this?

[cjmarimo]

Hi @DWhymark 

If you do not see the option to select the expense to assign the "Missing Recipt Declaration", it could be that you have associated a receipt with the expense, which does not appear on this screen.

 Example: Expense without an associated ticket:

 Example: There is no expense that does not have an associated ticket or Missing Receipt declaration.

On the other hand, in the Professional version which is the one in my company, "Missing Receipt Declaration" is activated by policy.

It may not be active for your chosen policy.

Ask your company's Concur administrator (to activate go to: Administration-> Expense -> Policies.)

BR,

cj

[DWhymark]

Thank you 🙂

[KevinD · Accepted solution]

@DWhymark I'm looking at your expense report and the item in question already has something attached to it. That is why you cannot attach a Missing Receipt Declaration. I think what you have attached is not acceptable as a receipt. You will need to delete the image that is attached, then try the Missing Receipt Declaration option again.

Let me know how it works out.

[DWhymark]

Thank you @KevinD this has worked. Thank you for your help 🙂 Daisy