sdianems
New Member - Level 1

Missing Receipt Affadavit Not Allowed for Report Submission

I have a report to submit, but the error message states that a receipt, not a missing receipt affidavit, is required for a hotel restaurant expense.  My director no longer has this receipt and the hotel cannot locate this.  And there is a different hotel charge without a receipt, and the MRA is not recognized with this line item either.

How do I fix this situation in order to submit?

Thank you,

1 REPLY 1
KevinD
Community Manager
Community Manager

@sdianems I looked at the report and there is no workaround for this that I can see. 

 

I'm curious as to why the hotel cannot provide a copy of the hotel bill. It is very common for someone to need a copy of a hotel bill after staying, so for the hotel to say they cannot "locate" it seems a bit fishy to me. 

 

I would try again with the hotel. They must have a copy of the bill in their system. If the person you speak with pushes back, I would ask to speak to a supervisor. Not having an electronic copy of someone's bill in this day and age is pretty unusual. 

 

If they still won't provide it, then I would speak with someone who works in your Finance department or whichever department does the final approval of reports and see what they suggest to attach instead of the receipt. 


Thank you,
Kevin
SAP Concur Community Manager
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