Missing E-Receipts

[Sweedx]

I'm hoping someone can help. I'm missing three Amazon e-receipts, and my company doesn't allow any alternative receipt documentation for Amazon purchases. Amazon has indicated the problem is with Concur rather than Amazon. I've been waiting over two weeks for the receipts to show up, but I need to reconcile my expenses this week. Any suggestions would be greatly appreciated!

[samasuraj]

Hi @Sweedx 

Topic: Need help with 5 reports stuck in "Processing Payment" status - all were reduced to $0 Approved

Please check the below. Hope this helps.

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If your Amazon e-receipts have not appeared in SAP Concur after two weeks, I recommend the following:

1. Verify the Amazon Integration: Confirm that your Amazon account is correctly connected to Concur and that the e-receipt integration is active.
2. Check Available Expenses: Verify whether the receipts were attached to existing expenses or reports.
3. Contact Your Concur Administrator: Request verification of the Amazon e-receipt integration and any synchronization issues.
4. Escalate to SAP Concur Support: Provide the three Amazon order numbers, purchase dates, and affected account details through a secure support channel.

Since your company does not accept alternative Amazon receipts, ask your Expense Administrator for an extension or an approved exception before the reconciliation deadline.

Reconnecting the account may help future receipts but does not guarantee recovery of previously missing receipts.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[Sweedx]

Thank you, Samantha. I appreciate your help. I just can't seem to find the right administrator to assist with this issue. Would you be able to tell me how to escalate it to the SAP Concur Support team? I need to reconcile my

[samasuraj · Accepted solution]

Hi @Sweedx 

Topic: Missing E-Receipts

Please check the below. Hope this helps.

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Log in to SAP Concur → Help → Contact Support, if available, or visit the SAP Concur Support Portal.

If you cannot submit a case directly, contact your company's IT Help Desk or Expense/Finance team and request the contact details of your Authorized Support Contact (ASC), who can escalate the missing Amazon e-receipts to SAP Concur Support.

Mention your urgent reconciliation deadline and provide the affected transaction details.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[samasuraj]

Hi  @Sweedx 

Thank you for marking my response as an Accepted Solution!

I am glad the information was helpful in resolving your issue.

Happy to help! 🙂

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant