Mismatch between receipt and money conversion

[carmen_arana]

When I use Cabify or Uber with my AMEX the charge appears in USD but the conversion to Chilean pesos never matches the amount shown on the Cabify or Uber receipt. What can I do?, as I'm getting all my expenses rejected for that reason.

The webpage doesn't allow the edition of the the amount already written.

Help!

[grodriguezproje]

Hi @carmen_arana 

Since you haven't attached screenshots, I can't tell you exactly what to do. However, you can edit the amounts unless the transaction is coming from an automatic credit card feed integration with your corporate card. In that case, you'll likely need to Itemize (break down) the expense, and the difference would be an expense called "Currency Exchange Fees" or in Spanish "Diferencia en Cambio de Moneda" and the approver should understand that the difference was generated for that reason.

If this answers your query, then please mark solution as accepted.

Thanks!

[KevinD]

@carmen_arana I'm looking at your report and you added a comment, which is what I would have suggested. There isn't anything you can do about this since the charges are on a corporate card. The amount from the card transaction cannot be changed and that is what was charged to the card. 

I think you'll be okay as long as you provide the comments.