Mileage calulator not working

[spinarky]

Hello, 

when I try to enter my miles, this is what I see. Any suggestion on how to resolve it?

[aed]

This affects me too

[KevinD]

@spinarky and @aed I'm not able to recreate the issue as my Mileage Calculator is loading. Try clearing your cache or a different browser. Let me know if that clears things up or not.

[jodiclark]

We are having the same issue, even after we clear cache or try another browser.  We opened a ticket.  

[tleeper71]

Having same issue and cleared cache too

[ZuziK]

I ma not able to upload image , but for me works ,  under this small PC picture I had to have select cookies preffereces and it works 

[samasuraj]

Hi @spinarky 

Topic: Mileage Calculator Not Working

Please check the below. Hope this helps.

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This is an SAP Concur Expense – Mileage Calculator Not Loading issue.

Recommended Resolution – Step by Step

1. Clear Browser Cache: Clear cached files and cookies, then sign in again.
2. Try Another Browser: Test Microsoft Edge or Google Chrome in a private/incognito window.
3. Disable Extensions: Temporarily disable ad blockers, tracking protection extensions, and VPN connections if permitted.
4. Check Pop-Up Settings: Allow pop-ups and redirects for the SAP Concur site if the calculator opens in a separate window.
5. Test Another User: Determine whether the issue affects one employee or multiple users.
6. Contact Concur Administrator: Verify that the mileage expense type and mileage configuration are enabled for the user.
7. Escalate to SAP Concur Support: If the issue persists, submit a support case with a screenshot, browser details, and error timestamp.

Likely causes: Browser issues, blocked map services, configuration problems, or a Concur service defect.

Important: I could not verify a current SAP Concur outage or confirmed product defect causing this specific issue.

Recommendation: Test in an incognito browser first. If multiple users experience the same issue, escalate to SAP Concur Support for investigation.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant