Mileage calculation - Deducting Commute

[dcharmasson]

Hello, 

We have a user that is challenging the calculation.  The user is stating that the system is shorting her because it is using a longer commute route than the one she actually takes.  We have looked at it and the system seems to be calculating 5 miles reimbursable regardless of the commute route taken.  Does anyone know the exact way this is calculated.  We have tried to show the employee the system shows 5 miles regardless but they still seem to think the system is shorting them.  If we can show her the actual way it is calculated we are hopeful we can resolve this issue.  Thanks in advance!

[KevinD]

@dcharmasson did the employee say what the distance is of the route she is taking is? If it is calculating five miles regardless, my guess is the route she is taking, albeit longer, might be only nominally longer, meaning .4 miles or less. 

Has this user gone to Google Maps or Map Quest separately and entered the addresses to see what the distance is? 

Since the mileage calculator is powered by Google Maps, we can't really say how the calculation is working. I think it picks the shortest route between two addresses and not necessarily the fastest route.