Milage Calculator Not Working

[GavinBrechbill]

Trying to submit mileage and the Milage Calculator is not loading. Attempted about a week ago and again today with the same result. Any ideas to fix?

[KevinD]

@GavinBrechbill have you tried clearing your cache or trying a different browser? 

Others have mentioned this same issue. I tried to recreate it, but my calculator is working. Give the two above things a try and let me know what happens.

[samasuraj · Accepted solution]

Hi @GavinBrechbill 

Topic: Mileage Calculator Not Working

Please try the below. Hope this helps.

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If the Mileage Calculator in SAP Concur Expense is not loading, even after a week, the issue could involve your browser, the mileage mapping service, or your company's Concur configuration.

Recommended troubleshooting

1. Try another browser: Open Concur in the latest version of Microsoft Edge or Google Chrome. (Already suggested by KevinD)
2. Use a private/incognito window: This helps identify browser cache, cookie, or extension conflicts.
3. Disable browser extensions temporarily: Particularly ad blockers, tracking protection, or script blockers that might interfere with the mileage map.
4. Clear Concur site data: Sign out, clear the site's cached data, and sign in again.
5. Try another device or network: This helps determine whether the issue is local.
6. Check with another employee: If multiple users experience the same problem, it may be a broader Concur service or configuration issue.

Workaround: If your company permits manual mileage entry, enter the verified distance and attach appropriate supporting documentation. Do not estimate mileage or bypass a required calculation without approval.

If the issue still persists

Since the Mileage Calculator has failed on two occasions a week apart, I recommend contacting your SAP Concur Administrator and asking them to raise a support case.

Provide the browser version, screenshot, date and time of failure, and whether other employees are affected. Ask Support to investigate the mileage mapping service and any related application errors.

One question: When you click Mileage Calculator, does it open a blank window, display a spinning/loading icon, or show an error message? That will help narrow down the cause.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant