@jasmith2024 hello there. Could you provide a little more details on the issue, please? Are you having an issue getting the multi-factor authentication set up? Is your password not working? There are a few things that could be the issue, so if you could provide some details that would be great.
Now, since you said "new phone", I'm thinking the issue is with the Multi-factor authentication. Please read the FAQ about Multi-factor I've shared below. Scroll down to the section labeled: "What if I lose my phone or change phones?"
Two-Factor Authentication FAQs
Thank you,
Kevin
SAP Concur Community Manager
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