Loading expenses failed on iOS

[franzcics]

Hi, I’m using iOS and I’ve been experiencing an issue for over a week. Whenever I try to open an expense that’s been moved into a claim I get the error message “Loading Expense Failed”. Has anyone else experienced the same problem and found a solution?

[KevinD]

@franzcics here are some of the recommended first resolution options:

1. Make sure the app is the latest version. Update if not.

2. Reboot your phone.

Give those a try and let me know if it clears up the issue. If it persists, then as a workaround, sign in to the web version of SAP Concur and add the expenses. I would also suggest you find out who your company's SAP Concur administrator is and have them submit a Help ticket to Concur Support on your behalf.

[samasuraj]

Hi franzcics

Please try the below. Hope it helps.

If the SAP Concur mobile app on your iPhone displays “Loading Expenses Failed,” it usually means the app cannot retrieve your expense data from the Concur service.

The problem may involve your internet connection, an expired login session, an outdated app, a synchronization failure, or a temporary service issue.

Step-by-Step Troubleshooting on iPhone:

1. Close and reopen SAP Concur. Swipe up from the bottom of your iPhone, find the Concur app, and swipe it away. Reopen it.

2. Check your internet connection. Switch between Wi-Fi and cellular data, then try loading Expenses again.

3. Sign out and sign back in. If available, use the app's Profile or Settings menu to sign out, then authenticate again through your employer's SSO.

4. Update SAP Concur. Open the Apple App Store, search for SAP Concur, and install any available update.

5. Restart your iPhone. Reopen Concur and try the Expenses section.

6. Check the desktop application. Sign in at SAP Concur and check whether your expense reports load in a browser.

Important: Avoid deleting and reinstalling the app immediately if you have receipts or expenses that have not yet synchronized. Locally stored information could be lost.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant