Link Concur app with Uber app- Issue

[TracyWong30]

Hi,

We requested our salespeople to link their Concur app with Uber app so the invoice will flows automatically to Concur.

However, there have been instances where the invoice will not flow through.

Does Concur has visibility on this issue or it is more on the Uber end?

Thank you.

Tracy

[jvita]

The only time it hasn't worked for me was when I accidentally booked a work ride as personal - I switched the payment during the ride, but the invoice went to my personal email. I'd start with Concur support to begin.

[carmel_rochon]

If you are using Uber for Business, an admin of the program should be able to login to their Uber account at business.uber.com and check the "Activity" tab for all trips booked using the business feature. Every once in a while, one of our invoices doesn't export to Concur, so I will just find it on the activity tab and download it directly from there. If the ride doesn't show on that tab, they probably accidentally booked the ride as personal and will need to send you the receipt themselves.