Intelligence report containing airfare expense and airline ticket numbers

[NancyManchester]

Hello! We have been struggling with the standard reports designed to contain 'travel not booked in Concur' (Airfare, Hotel, Car rental). They contain items that actually were booked in Concur - I know this because I've used my own travel as an example. I have a couple of cases open with support for this specifically but they aren't making a ton of traction fast enough.

In the meantime, I would simply like to obtain a report of all Submitted Airfare expense entries with the associated airline ticket number as our TMC is going to help us by cross referencing against their system to identify those they did not ticket (whether from a concur or agent booking).

I cannot find an open ended report in Intelligence that provides all Airfare expense entries and the associated ticket numbers for a defined date range. Can someone point me to the right report or perhaps if it doesnt exist, some guidance on enhancing an existing report?

One other struggle is that the definition of 'not booked in Concur' seems to be just that - when in reality I am looking for a true travel program compliance report showing 'travel not booked in Concur or with an authorized agent'. Does anyone have any guidance on obtaining that from the system?

Also I'm greatly appreciative of anyone else's experience and solutions regarding measuring travel program booking compliance as we are developing the best go forward process as a new team.

thank very much,

Nancy

[KevinD]

@NancyManchester so, you tried using the "Airfares Expensed not Booked in Concur Travel" report and it didn't yield the correct results? Did you make a copy of the report and paste it in your My Content folder before running it? 

Also, I just want to throw this out there for you as well. I'm just thinking out loud here. If the airfare wasn't booked in SAP Concur and therefore has no associated Concur Travel reservation, where would you see any ticket number? Users would just be manually entering out of pocket/cash expenses for the airfare or if they did use their company card to make the purchase, the receipt for the purchase likely wouldn't show the ticket number. Even if it did, the information of ticket number from a receipt wouldn't populate automatically into any fields within Concur Expense. Which means you wouldn't be able to build a report to show ticket numbers for Airfare booked outside of Concur Travel. Another way to ask is, where would the ticket number be pulled from if there isn't any associated Concur Travel reservation?  

You might also consider posting this in the Admin Group to see if anyone there has any thoughts on this. I'm was just trying to think about how the system works and applying the logic of: if there is not Travel reservation within SAP Concur, how could SAP Concur show the ticket number?