JoeAngliss
Occasional Member - Level 1

Incorrect bank account number

I submitted a claim. It was approved. Then I received a notification via email stating payment had been denied due to my bank refusing payment, and I was advised to check my bank details on Concur.

 

Sure enough, I had incorrectly supplied my bank account number. I have now corrected this and saved the details. What do I do now to prompt the system to release the funds to me?

 

The status of the claim remains "Sent for payment".

Do I need to contact a system administrator via email to inform that my bank details are now amended, so the payment process can be relaunched? Or will the system automatically reattempt payment?

2 REPLIES 2
KevinD
Community Manager
Community Manager

@JoeAngliss the system should automatically try again. 


Thank you,
Kevin
SAP Concur Community Manager
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Brett2
Occasional Member - Level 2

As the submitter, once you edit your account in Profile > Bank Information, Authorize and Save, the system batch will automatically re-attach that payment demand on the next scheduled batch your profile is a part of.  It will go through the process again and confirm it's legitimate, and usually within 3 business days, the funding will arrive once successful.