Incorrect amount reflected

[laracanjar]

One of my expenses is showing incorrectly.  While it shows correctly in one place - it shows up differently in another on the charge.  It's the incorrect amount on the actual charge that shows in the expense report.

[PoojaKumatkar]

Hi @laracanjar ,

Could you please share a screenshot highlighting where the information is displayed correctly and where it is not? This will help to me to understand the issue.

[laracanjar]

[KevinD]

@laracanjar I looked at your expense report and I see the two charges. Do these same two charges appear on your credit card statement? It looks you were charged tax for one of the purchases, but not on the other. 

If your card was indeed charged $348.50 and $328.00, then just submit these as is. I'm not sure why these aren't the same amount, but that is only a question the business where you made the purchase can answer. 

[laracanjar]

The correct amount is $328.00

[PoojaKumatkar · Accepted solution]

Hi @laracanjar ,

Can you add this credit card transaction into your expense report and see what amount it is taking? 

I think there must be some hidden extra charges might have been applied/included in this transaction. Or could be a mistake from bank side.

If amount still showing incorrect after adding into expense report then I would suggest creating an IT support ticket or reach out to local Concur Administrator and ask them to check with bank. You can provide them supporting screenshots and then they would be able to investigate it further or clarify about extra amount charged.

If this answers your query, then please mark solution as accepted.

[laracanjar]

It is taking the $348.50.  There are no hidden charges. I ordered the same item twice and the other once has the correct fee showing.  

Which can solve the issue - my IT or a Concur Administrator.  How do I find the way to contact a Concur Administrator?

[laracanjar]

Thank you by the way... I know you are trying to help me!