Hi, one our employees' airfare expense is pulling the incorrect payment type. The payment type showing is "AirPlus" but it should be under "Airplus CA". That is why the credit card icon is showing red below.
He is not able to change it on his end. How can we correct this?
@camilleranne Payment Type is not an editable field. It is driven by the way the card is setup in the system.
You recently made a change to your company cards, correct?
Not that this will help you now, but going forward if you have to make changes to your cards, you need to be sure all transactions are reconciled before the new card/payment type is live. Otherwise, you get the situation you are currently in. The card/payment type in question is a Lodge Card for Airfare bookings, so someone will need to go in to Travel Admin and make sure the correct card is assigned to the CA travel users.
I think the issue is that you need to update the payment type to say AirPlus CA, however since people have submitted expenses that show the payment type AirPlus, you cannot go in and edit the payment type while transactions are in progress. Also, I don't believe changing the payment type now will go back and retroactively change all the transactions because at the time of the purchase, the payment type was named AirPlus.
I checked with a colleague and we agreed that for now you might be stuck with that payment type. However, we do think you should submit a help ticket to Concur Support so that you can get a Travel Support person to take a look. They will have more insight on a resolution than I will.
I wish I had a better answer for you, but it appears you currently have the AirPlus card active for Airfare bookings, so someone needs to get that switched to the AirPlus CA card.
If possible, you might want to have people not book any airfare until the situation gets resolved.
Thank you,
Kevin
SAP Concur Community Manager
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