Incorrect Expense Report Total

[VKBerry]

Concur has incorrectly calculated the amount due and I'm trying to determine the reason. 

Calculations show a report total of $6407.42. From this total, $5334.52 is due to be paid to our company credit card and $1072.90 is due to the employee. 

Concur actually paid: $5353.49 to the company card and $1053.93 to the employee. A difference of $18.97. There is an Uber charge for $18.97 and an Uber refund for $18.97, which should zero out. It appears that the system is subtracting the $18.97 that is due to the employee. 

Any thoughts on how to fix this? TIA

[KevinD]

@VKBerry Was this for report Viasat-3 Launch Support submitted by Ryan B.?

[VKBerry]

Yes 

[KevinD · Accepted solution]

@VKBerry I believe what is causing the issue is that the user marked the two Uber charges as personal expenses. That is likely why they didn't offset. Marking the original charge as personal subtracts that from the total of card charges and tells the system to use an offset to come out of the amount due employee. Then by marking the refund as personal, the user essentially told the system to ignore this amount. 

So, the system did calculate correctly by reducing $18.97 from the credit card amount, then reduced $18.97 from due employee as the offset to payback the company for marking a company card charge personal. 

Short answer, the user shouldn't have marked these as personal expenses. 🙂