Incorrect Banking Information

[lkeenan-alcon]

Hi,

I entered an incorrect sort code in my banking details and received an email that said,

Expense Pay attempted to make an electronic payment directed to your bank account that was denied payment by the banking system.

The banking system indicated the following reason for the denied payment:

Invalid bank, branch, or account number

You should log in to Expense and verify the accuracy of your electronic payment information in the My Profile, Banking information area. Use the reason stated above as a guide to determine what about your banking information requires modification.

Note that no electronic payments can be transacted until Expense Pay is able to verify the accuracy of account information.

I re-entered the correct details, but haven't received payment? I had assumed it would retry to send the payment, but in my account audit trail it shows "payment conformation"

Do I resubmit? I made the changes to my bank details almost 2 weeks ago

__PRESENT

[KevinD]

@lkeenan-alcon to check for the payment, sign in to SAP Concur and open the report in question. Click the Report Details link then select Report Payments. This will show you the estimated posting date for the expenses. I can see it says the funds are estimated to arrive on April 28. 

I would check your bank tomorrow to see if the funds are there.