Images not appearing when emailing receipts

[cdominguez]

Hello,

i have been emailing receipt images to [email protected] for about 5 years.  Last few months, this function isn't working.  Image on receipts only shows some colors and is mostly blank.  I am doing a workaround, but it was so much easier for me to forward receipts to concur and saved me a lot of time when completing expense reports for multiple people.  Any thoughts on why this feature isn't work properly.  My company was unable to identify issue.  

[KevinD]

@cdominguez has your company submitted a Help ticket to Concur Support. That is the first thing I would recommend. 

Also, I think I already know the answer, but to cover all bases, have you changed anything about how you send in the receipts? Also, are the receipts embedded into the email or are they attached to the email?

[liumh]

@KevinDWe've encountered the same issue on our end. For example, when forwarding e-receipts from Shopee to [email protected], the resulting image comes through blank, even though the receipt itself wasn't altered and was embedded directly in the email. Is there a way to resolve this? 

[KevinD]

@liumh my suggestion when a receipt is embedded in an email is for the user to screenshot the email so it will be in image format. Save the image then simply attach it to the entry. I know it sounds like a few more steps, but this is much more reliable than forwarding an email which might yield the results you shared, which then ends up being more work than my suggestion. 🙂

Many times emails with embedded receipts are in html format which isn't supported.