ICS Connection Detokenization error

[sachuamin]

Hi All,

After S4 HANA Upgrade to 2023 we are getting detokenization error in S4 setup. I have created concur case, after few discussion they asked to check with SAP as this issue is from SAP end. Can anyone encountered this type of error and if yes what is the steps to fix this. 

Thank you

Satheesh

[KevinD]

@sachuamin maybe my colleague @Andras can provide some help here.

[Andras]

Hi @sachuamin 

Hi Satheesh,

Based on the details provided and the specific nature of the error occurring after your S4 HANA upgrade, it would be best to continue your investigation with SAP Support. They have the tools and expertise to address issues related to SAP systems and integrations, especially after major upgrades like this.

Make sure to provide SAP Support with detailed information about your setup, including:

• The SAP system version you are using (ECC or S/4HANA On-Premise/Cloud).
• Whether you have a middleware or direct connection.
• Previous success or failure of the detokenization process.
• Any specific error messages or logs that could help diagnose the problem.

SAP Support will be able to offer more insights and potentially identify if there are any known issues or patches related to the S4 HANA 2023 upgrade that could resolve the issue.

Let me know if there's anything else I can do to assist!

[sachuamin]

Hi Kevin and Andras, 

Thanks for the response, i believe we probably missing the certificate here, currently we are not using detokenization method to get card details and pay to card vendors. We have not contacted SAP on this due to internal process, we are having SAP On-premise system, below details show up when we set up the connection in SAP system

If you want to enable payments with an IBCP Credit Card, select the checkbox below.

Once you've completed the wizard, the traffic light for column Expense Report on the Setting Up the Integration with SAP  Concur screen will turn green. Without the generated certificate and  the client credentials, the traffic light remains yellow, meaning IBCP  credit cards cannot be used. Note that the posting process as such is  not affected by the traffic lights. For instance, when you check the connection and an error is displayed, this does not mean that the entire posting has failed, but rather that the detokenization procedure wasn't successful.

During the payment run, the SAP system calls the Concur service with the  credit card token to receive the encrypted credit card number. This number can be decrypted using the generated certificate.