Solved: I have already submit expense report. but my manag...

yihang_zou

report number: 8MY64U

KevinD

@yihang_zou does your company use single sign on or are you entering a username and password to sign in? If you are getting redirected to US2, you might need to clear your browser cache.

I can see that your company is on the US data center, so US2 is correct. Maybe manually try typing in: https://us2.concursolutions.com/nui/signin.

If you use Chrome as your browser you could also try a new Incognito window.

Lastly, if you could send me a private message with the username you are entering (if you aren't using single sign on), I can let you know if it is the correct username for the production site.

Thank you,
Kevin
SAP Concur Community Manager
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grodriguezproje

Hi @yihang_zou

I can see from your screenshot that you are using the Sandbox environment just to give you a hint, to access Concur for the Concur client sites located in Europe server we use https://eu1.concursolutions.com/ but for the Sandbox environment we use this link https://eu1imp.concursolutions.com/ .

Normally Sandbox is a copy from the Productive system meaning that the employee profiles could be the same so your user can be valid in both instances, having said that maybe there is a possibility that you create your report as i can see from your screenshot in Sandbox (eu1imp) and your manager is logging in the Productive site (eu1).

If this answers your query, then please mark solution as accepted.

Thanks!

yihang_zou

I have tried to login "eu1.... ". but It always redirect me to "us2....". and it always shows this is a test instance....
Do you mean I should ask my manager login "eu1.....", then he can see my report, right?

KevinD

@yihang_zou does your company use single sign on or are you entering a username and password to sign in? If you are getting redirected to US2, you might need to clear your browser cache.

I can see that your company is on the US data center, so US2 is correct. Maybe manually try typing in: https://us2.concursolutions.com/nui/signin.

If you use Chrome as your browser you could also try a new Incognito window.

Lastly, if you could send me a private message with the username you are entering (if you aren't using single sign on), I can let you know if it is the correct username for the production site.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

grodriguezproje

Hi @yihang_zou

Could you please try log in from here? to check if with this site you are able to log in to a productive site?

https://www.concursolutions.com/

yihang_zou

I just tried to login https://www.concursolutions.com/ . but it still shows "you are currently logged into a test instance of sap concur".

and the URL in browser is "concursolutions.com/nui/expense#available-expenses"

yihang_zou

and I tried to login https://www.concursolutions.com/ in a new Incognito window. it still shows test instance

I have already submit expense report. but my manager told me he can't see that report