I have already submit expense report. but my manager told me he can't see that report

[yihang_zou]

report number: 8MY64U

[grodriguezproje]

Hi @yihang_zou 

I can see from your screenshot that you are using the Sandbox environment just to give you a hint, to access Concur for the Concur client sites located in Europe server we use https://eu1.concursolutions.com/ but for the Sandbox environment we use this link https://eu1imp.concursolutions.com/ .

Normally Sandbox is a copy from the Productive system meaning that the employee profiles could be the same so your user can be valid in both instances, having said that maybe there is a possibility that you create your report as i can see from your screenshot in Sandbox (eu1imp) and your manager is logging in the Productive site (eu1).

If this answers your query, then please mark solution as accepted.

Thanks!

[yihang_zou]

I have tried to login "eu1.... ". but It always redirect me to "us2....". and it always shows this is a test instance....
Do you mean I should ask my manager login "eu1.....", then he can see my report, right?

[KevinD]

@yihang_zou does your company use single sign on or are you entering a username and password to sign in? If you are getting redirected to US2, you might need to clear your browser cache. 

I can see that your company is on the US data center, so US2 is correct. Maybe manually try typing in: https://us2.concursolutions.com/nui/signin. 

If you use Chrome as your browser you could also try a new Incognito window.  

Lastly, if you could send me a private message with the username you are entering (if you aren't using single sign on), I can let you know if it is the correct username for the production site. 

[grodriguezproje]

Hi @yihang_zou 

Could you please try log in from here? to check if with this site you are able to log in to a productive site?

https://www.concursolutions.com/