I get this pop-up error when I try to create a new claim 97b7-33a99a0d250a

[JoG]

I have not been able to create manual expenses, edit them or add receipts both on my desktop app and mobile app. I get this error message as a pop-up every time I try to do something on the desktop 97b7-33a99a0d250a.

My finance director has never seen this issue before but she is able to create, add and edit my Concur account from her side. This is becoming a lengthy and time consuming process to do my expenses. Does anyone have any ideas on how to help resolve this and if there is a way to finally to Concur without any issues? I've never experienced anything like this at any other time with Concur.

[KevinD]

@JoG to help narrow the issue, have you tried clearing the cache on both the app and your browser? 

You said you get the error when using the desktop version, but what happens when you try using the app?

[JoG]

Hi Kevin,

I cannot create manual expenses on the mobile app (or on the desktop) but I can see the created folders. If I select a folder on the mobile app I cannot see any of the expenses. I cannot add receipts to company credit card expenses that are shown on the desktop app. 

I am able to create a manual expenses though the mobile app and take photos of the receipts but when I do this I get and error message. When it first appeared I assumed it hadn't worked but it is populated on the desktop app.

I cannot add or edit anything on the desktop without getting constant pop-up error messages. The finance team have never seen anything like this before and have no idea how to resolve this without reaching out to Concur who have not yet provided any advice.

[cjmarimo]

Hello @JoG 

Have you tried the following?:

On Mobile:
Ensure that the latest version of the application is installed and clear the app cache.

On Desktop:
The reported issue may be related to outdated URLs or corrupted cache.
Verify that you are accessing www.concursolutions.com and not any legacy links.
Additionally, clear your browser cache and cookies.

[KevinD]

@JoG if this is still occurring, you will need to get a Help ticket submitted to Concur Support so they can look at your account specifically. 

[JoG]

Hi, 

Thank you for your reply. I have done this on my laptop and on my mobile (iphone)  but I still have the same issues. I've deleted the app on my phone, performed software updates and re-installed the app but it's made no difference. I've cleared the caches too. Just don't know how to move forward with this.