How to manage Offsetting debits with credits

[Marius61]

I booked a fligh and paid it getting the card transaction and reported in SAP Concur. After a while i calcelled it gettiing the refund from the airlane which applied a fee fee for the cancellation. I got in SAP Concur the card transation for the refund.

Consider that the inital travel cost was 980 Euro and the refund was (780 Euro)

When i tried to manage this "refunded cost" in SAP Concur I got this message: 

Error: This report has a Net Zero/Credit amount due Corporate Card and cannot be submitted at this time. You must wait for offsetting debits to apply to this credit so that your report is a positive amount. If you processed the original debit amount as "Personal Expense", the credit should NOT be submitted or it will affect your corporate card balance. 

Where I can find how to manage this situation? This is not a Personal Expense ? I cannot find where this procees is described .

Any help?

Thank you in advance 

M.

[KevinD]

@Marius61 you will need to wait until you incur more company card expenses that total more than the negative amount. Once you do, add the refund to that report. 

Your company has blocked negative amount reports, so all you can do is let that refund sit there until you incur more company card expenses.