This started a couple of months ago, and is not impacting all hotel expenses. I haven't been able to pinpoint what may be causing it, so throwing it out here to see if anyone else is experiencing this / any suggestions?
We're noticing that in some instances after an employee enters and itemizes a hotel expense (this applies to both expense card and out of pocket expenses), the transaction dates for all itemizations default to the date of the expense, even though the date range is entered correctly in the expense (example below).
This never used to happen before, and can be very time consuming to fix up (for the processor - if an expense is for a week hotel stay, it can be a lot of lines to adjust, for the employee / approver - time consuming to send back to adjust, and leaving it as is is not an option as then these are flagging as duplicates).
Thank you.
@marinapagnotta could you send me a private message with the name of this employee please? I'd like to take a look. I can't make any promises, but it never hurts to look.
Thank you,
Kevin
SAP Concur Community Manager
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