Help to complete an expense report without XML file

[frquiroz]

Hi Team,
I would like to share a situation regarding a recent flight booking. The Amex GBT team assisted me in booking a ticket with a low-cost airline (VivaAerobus), which does not accept Amex cards. As a result, they used my personal credit card.
For my expense report, I only have the PDF invoice provided by GBT, but they do not generate the required XML file.

In summary I don't have XML, only the GBT Invoice.

Could you please advise on how to proceed or help me handle this situation?

My report is:

Number: 0ZP5ND

ID: A82DE71A5C5F48D6AB0E

Thanks for your help 

[grodriguezproje · Accepted solution]

Hi @frquiroz 

I guess that you are receiving a Red alert/Hard Stop with a message asking you to upload an XML file, this probably comes from an audit rule to meet a company policy. In any case you can:

A- Open an internal IT ticket asking for help then the Concur Administrator within your company will explain you or giving you more details on how to deal with this topic.

B- Submit your expense report maybe without TAX if this makes sense, and VAT 0% because maybe the XML is required from Domestic expenses with VAT.

C- Contact your local finance department they also can help you to solve this issue.

If this answers your query, then please mark solution as accepted.

Thanks!