This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hello! I have enabled my corporate card to be linked to my concur expenses and only one ereceipt is showing. When I try to "view transactions" or import expenses from my AMEX, I can't. I'm at my wits end and need to get this sucker submitted by end of day. Any help would be greatly appreciated.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@jhellrung I looked at your expense report and looked at the card you have assigned to you in the system. It appears you were issued a newer AMEX card, correct? The system has an older AMEX card assigned to you, not the card you are using now. That is why you aren't seeing your card transactions. I do see your new AMEX card account in the system, but it just needs to be assigned to you. Once that happens, the transactions will appear. I would also suggest updating the AMEX card you have on your SAP Concur Travel profile. It still shows the older card.
Reach out to Alexis Dunn at your company, I think she can probably help or know who can.