Having trouble submitting expense report.

[Revaughn5JCI]

I'm trying to submit an expense report for airlines expenses and Concur keeps sending it back. The first three times, Concur wanted my managers approval which I gave them in the form of his email saying the expense is approved. I then saved the email response as a PDF and attached it to the receipt submission window. They still send it back to me. The last time they sent it back, now they are saying that the expense type is wrong and that needs to be changed. Please help. this will be the 5th time now that I have to submit this report.

[KevinD]

@Revaughn5JCI just to clarify, SAP Concur isn't sending back the report. Your company is using an external validation tool to review reports. I'm not sure why it keeps getting sent back. I would have used the Airline Fees expense type, which is appears you did. 

I don't know what else they want as it appears you provided what you needed to. 

What I would suggest is submitting a help ticket using your company's internal help system. If you sign in to SAP Concur, you should see a Company Notes section. In here look for the link to your Expense Support and explain what is happening.