Fraudulent charge on corporate card

[gholub]

I have a fraudulent charge on my corporate card. I spoke with the merchant and they are going to remove it from the account but I keep getting nag messages from Concur that I'm going to lose my card if I don't submit a report for this charge, for which I have no receipt (of course). How do I handle this? 

[KevinD]

@gholub once the merchant processes the refund, you should receive a new charge in your available expenses that is displayed in either parentheses or with a minus sign. Add both charges to the same expense report. The two charges will zero each other out. 

If a receipt is required, then you can use the Missing Receipt Declaration (if your company has it turned on) or possibly take a screenshot of your card statement that shows the initial charge and the refund. Then use the Comment field to explain the circumstance. 

To see if the Missing Receipt Declaration is turned on, once the fraud charge is added to an expense report, click the little checkbox to the left. Then click the Manage Receipts link. If you see Missing Receipt Declaration, then select it and confirm.