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SurjithK
Occasional Member - Level 2

FGI implemented many claims stuck in "Pending External Validation" status as disaster in Concur sys

Hi Team

 

We have implemented Funds and Grants in Concur.

Something significant has happened in the Concur system. Many claims are currently stuck in "Pending External Validation" status and are not appearing on the monitoring page.

This issue cannot be managed through the normal process:

  1. Claims cannot be recalled.
  2. Claims cannot be deleted.
  3. Claims cannot be sent back to employees.
  4. Claims cannot be approved.
  5. Claims cannot be rejected.

Don't know how to fix? Can anyone help? 

Regards

Surjith

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