Extracted payment total not applied to corporate card (need help)

[dickensr08]

Hello,

I recently submitted an expense report and there was some changes made by the system for my flight and what appears to be a credit back from the airline due to a cancelled flight.  Is there someone that can review these with me in a call because I have an outstanding balance on my card currently but everything has been expensed properly within the report.

[KevinD]

@dickensr08 can you tell me what the amount of the outstanding balance is, please? I do see on one of your reports an airfare charge and a credit for that charge, so they zero each other out. I do see another airfare charge for a slightly less amount. This leads me to believe, the travel agency found a slightly cheaper flight, credited you for the first fare, then charged your card for the cheaper fare.

Also, check your company card statement to see if there is a charge appearing on the statement that was not submitted on your one of your two expense reports. 

Anyway, I'll await your reply on the outstanding balance on your card. 

[dickensr08]

Hi Kevin,

Thanks for the response!  Correct on the airline fare, there was a debit of 1704.00 and then a credit for the same amount and then a new debit of 1610.40 for the new ticket.   Then on July 1st, I see a "payment adjustment" comment on my statement that looks like the 1704 might have been charged again.  Finally, the August statement shows two payments come in for 1610.40 and 1704.00 leaving my balance due at $2,544.55.  

Not sure what is going on here..