Extracted for payment but not paid

[Jazmine]

Hi my concur status has been stuck on extracted for payment for about 2 weeks now. Does anyone know what I can do about this. Thank you

[PoojaKumatkar]

Hi @Jazmine ,

Can you please check what payment type you have selected in your expense report/entries? If all payment status has been selected as 'company paid' or something then it will not get reimbursed to you. It will only get reimbursed when payment type is selected as 'out-of-pocket/cash'.

Below is the similar article, attaching for your further reference. If mistakenly you have selected wrong payment type then you need to try suggested solution as mentioned in this article.

If this answers your query, then please mark solution as accepted.

[Jazmine]

Hi it was cash that was selected!

[PoojaKumatkar]

Hi @Jazmine ,

Let's take Kevin's help here. @KevinD - Can you please help here.

[KevinD]

@Jazmine I'm sending you a private message with two names of people you can contact at your company.