Extracted for payment, but Unpaid

[zehraza]

Hello,

I submitted an expense 2 weeks ago but it is still unpaid even though status shows extracted for payment. Kindly advise.

Thanks,

Z

[Andras]

Hi! @zehraza ! I can see you have an error in your report - Error: Entries due the employee cannot be processed because the employee does not have a [XXX] cash batch definition configured for the group: [XXX]. This payment will be handled by your company.

The possible causes:

• The batch definition was not setup when the report was initially created.
• The user's group has changed and the new one is not associated with a batch definition.

Please reach out to your company admin in order to solve the issue.