External employee is not able to work

[MelanieBaumann]

Hello everybody,

I´m an external employee at Siemens Energy Erlangen since June 29th, 2026, and currently I´m not able to work with Concur.

I have no access to the tool.

Normally, the users login with their email address without a password. But in my case I should inset a password too. But I have none. And I can´t create one.

We opened a lots of tickets but nobody is interested in finding a solution. Nobody can or will tell us what´s wrong.

So I can´t do my job as I should.

Does anybody here have an idea what we can do to solve this problem? 

Thank you 🙂 

[KevinD]

@MelanieBaumann well, you are in luck. I was able to find your SAP Concur profile. The reason you cannot sign in is because you username (log in ID) is not your email address. I will send you a private message with your username. Since you do not have a password what you'll need to do is go to https://eu2.concursolutions.com/. That will take you to the sign in screen. Enter the username I will provide you. Click Next. On the next screen there should choose the option to sign in with a Password. On the next screen, click Forgot Password? On the next screen be sure it shows the username I will provide you, not your email address. Click Send. You should then receive a password reset email. Give that a try and let me know if it works.