Expensing airline ticket that was refunded

[laurenmendez]

I know someone has to have run into this before but I cannot find any published assistance on this... 

I purchased an airline ticket with my corporate card and a ticket was issued. The transaction processed, but I then cancelled the reservation about 24 hours later. I rebooked the travel, but the airline reissued the ticket with the same identical air ticket number. So now I cannot process the original transaction nor the refund, because I submitted a transaction for approval with the same airline ticket number. See workflow below: 

9/25: Purchased Airfare

9/26: Refunded Airfare

9/26: Repurchased Airfare

11/20: Submitted expense report for 9/25 purchase and was approved

I have to reconcile the 9/26 purchase and refund, but it all has the same air ticket number! Of course I'm now 61-90 Days and finance is getting involved. 

What do I do in this situation?!

[KevinD]

@laurenmendez the air ticket number shouldn't affect anything. If this was for the Southwest flight in the amount of $266.27. I can see you have the original charge and the refund on the same report. That is all you need to do. Well, other than filling out the required fields the system has highlighted by the red alerts. 

Just fix the red alerts and you should be all good.