Expenses doubling when scanned with the app

jwhitacre · ‎Dec 8, 2025

Every time I scan a receipt with the Concur app, the expense is doubled and I have to go in and remove one entry. It happens every time. There are no updates available for the app.

KevinD · ‎Dec 9, 2025

@jwhitacre just to rule things out, which version does your app say? I've not encountered this issue myself. I just did a test and captured a receipt and it only created on entry.

Also, did you check in the web version to see if two entries also showed up there? If not, could you give it a test to see if two entries are created there as well?

Thank you,
Kevin
SAP Concur Community Manager
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jwhitacre · ‎Dec 11, 2025

Version - 10.26.2 (2025111015)

jwhitacre · ‎Dec 17, 2025

Also, yes it is showing up in the Web Version as duplicate entries. I have to go in and delete a duplicate entry every time. I deleted the app and reloaded but with no resolution.

It used to work great. Also, the app is not showing me the amount on the expense before I approved/use the expense. Before this issue, it would show the amount and I could say yes or no, and then correct it. This function went away as well.

Jim