ExpenseIt

[Suza123]

Hello,

Is anyone else having an issue with Expense it? When you use the feature in your Mobile app to create an expense, the receipts are not available in the preview of the report. It gives this instead:

You can see the receipt when you click on the expense but it's not available under the "manage receipts" tab. The most concerning part is when looking back at a processed report the image says Receipt Not Available and there's nowhere to see that past receipt.

Would be odd if this is only affecting us.

Thanks!

[KevinD]

@Suza123 you should submit this to Concur Support so they can look into it. 

Does it stay like this permanently or does it eventually show up? Also, what do you see when you view these expenses in the web version? Is the receipt showing there?

[samasuraj]

Hi @Suza123 

Topic: ExpenseIt

Please see the below. Hope this helps. 
——-

This appears to be a receipt attachment or display issue in SAP Concur ExpenseIt, rather than necessarily a missing receipt.

Action:

1. Verify the receipt: Open the individual expense and confirm the image is accessible.
2. Check Manage Receipts: Determine whether the receipt is attached at the expense level but not the report level.
3. Test another browser: Rule out browser cache or rendering issues.
4. Check processed reports: Confirm whether the original receipt remains accessible through the individual expense.

Expense-level receipts will not appear under report-level receipt management.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant