ExpenseIt not working with Delta Airlines receipts anymore

[leewbrian]

I am getting reports of users not being able to forward their Delta Airlines receipts to receipts@expenseit.com successfully anymore - despite being able to for the last few years. I understand best practice is to send an email with attachments to the email address but I am confused on why all of a sudden this has stopped working. I even tried printing out the email to PDF and sending it through ExpenseIt and it is still failing to create an expense properly. Has anything changed with ExpenseIt lately? I have told the users to manually create the invoice but I'd rather have a solution rather than telling them to do manual work. Thanks!

EDIT: For some reason it won't let me upload a screenshot of the receipts and I can't delete this post, so please disregard...

[KevinD]

@leewbrian did you get this figured out or did you say "disregard" because you cannot upload a screenshot? 

You should be able to include a screenshot in your post. What I do is take a screenshot, then when viewing it in my screen capture app, copy it then paste it in my posts. 🙂

[leewbrian]

Because I can't upload a screenshot. When I upload it in my draft and try to submit it, I get a 'sorry your request could not be processed, please try again later.'

I've opened a support ticket directly with Concur support so we can close this. I did not see a delete post option.