Expense report not progressing

[AD23663]

I had to use my personal credit card for travel because I did not have a corporate card because I was a transitioned contractor employee and had not received my corporate card before this travel took place. The expense report has sat for many weeks, even after adding comments explaining the personal card use. I tried opening and escalating a ticket, but it is still pending. Hoping someone can get this resolved for me.

[samasuraj]

Hi @AD23663 

Topic: Expense report not progressing

Please see the below. Hope this helps. 
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The Expense Report may be awaiting Approval, Audit Review, Exception Handling or Payment Processing.

Using a Personal Credit Card does not prevent reimbursement.

Since the Expense Report has been pending for several weeks, request your Expense Administrator to identify the

current approval owner and take the necessary action to release the Expense Report for further Processing.

Actions:

1. Check Approval Status: Navigate to Expense → Manage Expenses → Select Report → Approval Flow to identify the current approver or processing stage.
2. Verify Payment Type: Confirm that personal credit card expenses are classified as Out-of-Pocket/Cash, rather than Corporate Card transactions.
3. Review Exceptions: Check for any outstanding audit flags, policy violations, or missing documentation.
4. Contact Your Expense Administrator: Request confirmation of the exact reason the report is on hold and whether an exception approval is required due to your contractor-to-employee transition.
5. Escalate to Finance/AP: Ask your internal Finance or Expense team to review the existing ticket and coordinate with the current approver or processor to move the report forward.

Adding comments explaining Personal Card usage does not clear Policy Exceptions or Advance the Approval Workflow.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant