Expense report billed twice

[PKMAX]

I need to discuss an expense report filed for a hotel.  The expense was submitted incorrectly to be paid and now I have the same expense again.

[grodriguezproje]

Hi @PKMAX 

There are different scenarios when you can have this type of duplicated entries, below some of them:

- Credit card transactions flowing automatically from the integration with the bank.

- Connected App (Uber, FreeNow, Among others.)

- Concur Travel Reservation mapping set up within the policy.

In any case if you understand which are the sources where you got this transactions in your profile, you can always submit the duplicated one as PERSONAL EXPENSE DO NOT REIUMBURSE  this won't be paid to the employee and will delete the duplicated transaction from the employee profile.

But a Concur administrator within your company can evaluate if there is another feasible option from their side so for that maybe you would need an IT ticket within your organization to get support internally if this exist, if not the option provided should work too.

I hope this helps

If this answers your query, then please mark solution as accepted.

Thanks!

[PKMAX]

I already submitted the billing in error as a cash expense.  How can I flag it to be removed?

[KevinD]

@PKMAX I looked at your reports. Since the report with the cash expense has been extracted for payment, you cannot do anything with that report. This means you will receive the funds for the company card expense. You likely will need to make a payment to the card issuer to cover the amount of the charge to the company card for the hotel. 

The report with the HSBC Card charge has been submitted, but it looks like you can recall it. You will need to recall it and mark the charge as personal to ensure your company doesn't send a payment to the card issuer because they are already in the process of paying you for the hotel. 

I would recommend recalling the report and then speaking with your direct manager to see whether you should take my suggestion or if your company has another way of handling it. Once you have spoken with your manager, you can resubmit the report.