Expense issue

[snoykoff95]

I originally set up my Concur account back in 2018, but I hadn’t needed to use it until recently. In the beginning of June, I traveled to one of our facilities and submitted my expense report following all the required steps. A colleague who traveled at the same time informed me that he received his reimbursement on 6/23, but I noticed that nothing had been deposited into my account.

Upon reviewing my Concur profile, I discovered that it still had my old bank account information, which has since been closed. I’ve been in contact with the individual who manages Concur for our organization, and he confirmed that the reimbursement was processed. However, when I contacted my bank, they confirmed that the account is closed and any deposit attempts should have been rejected and returned.

Is there someone I can talk to about this?

[cjmarimo]

Hello @snoykoff95 ,

Have you contacted your company's treasury or finance department?

Your company must have received the refund due to the account not existing. 

BR,

cj

[KevinD]

@snoykoff95 yes, just because Concur shows it as Paid, doesn't mean the funds were actually deposited. I would go back to this person and have them double-check. If they can't find a failed payment, then they should submit a help ticket to Concur Support.