Expense Report Stuck in Pre-Pay Review Status for almost a week

[ayanpal7878]

I am facing this issue since 18th December. I have submitted an expense report and in the Audit Trail section it gets stuck after "Status changed from Submitted & Pending Approval to Auto Approved". I am especially worried as it is year end and the payment needs to be processed latest by 26th December. As per Audit Trail the Status has changed from Submitted & Pending Approval to Auto Approved. The Step Name: Manager Approval. However, in the past the next step used to be achieved in a day or two. But not this time. Can someone help? The Report Number is ZAR8AD. Thanks much in advance!

[KevinD]

@ayanpal7878 unfortunately, the Pre-Pay review is done outside the SAP Concur system by a third-party. There isn't anything we can help with. Also, when it comes to any type of report approval, we aren't able to change the status or do any approvals on behalf of our customers. Just something to keep in mind of future reference.

I'm going to send you a private message with a name you can talk to. The person will be someone who works at your company, so you should be able to look them up in your company's directory.