I'm a resident physician at Rutgers RWJ. I went to a conference in October and followed instructions, then submitted my request and received approval before I went anywhere. I stayed at the hotel as was planned and booked through concur. Now I have submitted itemized receipts for all my expenses. However, I still haven't been able to access my funds. First a warning popped up where I needed some kind of documentation of the itinerary of the meeting. Fine. Submitted with the help of my program coordinator whose access to my reports I had approved. Now there's a new warning about the date not being allowed to be in the past. I've attached receipts for all of this over a month ago. There is no number to call for help. No mechanism for reaching out for support beyond a link to this silly forum.
I do not have time to spend on this. My program coordinator doesn't have time to spend on this and has no familiarity with this system (it is brand new this year supposedly). This is absolutely infuriating that there is no mechanism available to talk me through whatever this issue is and how to resolve it. I've played around with this for hours now. There is no way for me to fix this. I need a human being with knowledge of the system to look at my page and tell me what is going on.
