Expense Report Help

[jsllee70]

Hi folks, I need help. First time for me travelling out of country using the company credit card.

So here it is. I created a travel request and that was approved. 

Next, I proceed to book an air ticket; and that was done as well; but i also got the invoice from American Express Travel desk (AETD)

So, I proceed to login to Concur to match the invoice to the budget, which is expense claim.

I realized that there is no invoice from the AETD; but when I check Citi Manager; the airfare expenses is reflected. As I need to book the cost under Jan; I am at a loss what to do.

Please help and advice. Thank you.

[KevinD]

@jsllee70 I'm not quite following...you said you booked your air and received an invoice from AETD. Then you signed into SAP Concur and realized there is no invoice from AETD. So, are you saying you received an invoice for the airfare but not the booking fee from AETD? Or are you saying that when you sign in to SAP Concur, you do not see the actual Airfare transaction for your company card? If so, when did you book the airfare? How many days ago?

[jsllee70]

Hi Kevin, you are right; it was the second scenario.

So I booked the airfare on 24Jan; and I received the invoice on 24Jan itself from AETD. However I have not seen any transactions on Concur. it has been more than 3working days; so was wondering what could be the issue? Thanks.

[KevinD]

@jsllee70 usually it takes three business days for transactions to appear. I wouldn't panic just yet. Give it another day or two to see if the transaction appears. 

[jsllee70]

Hi Kevin, is there a support helpline or email that I could pursue? Thanks for all your help.