Expense Receipt and Credit Card Transaction not linking

[PaulDykstra]

We have been having a problem where the receipt we take a picture of in the Concur app is not linking to the credit card transaction.  See the picture for an example.  Is there a way to fix this problem?

The manual solution is to copy the receipt and add it to the credit card transaction and type in all the expense information again.

[KevinD]

@PaulDykstra actually, the manual solution would be to use the Combine option. User selects both items (ticks the little checkbox for each entry) then click Combine. This should merge the two together. 🙂

[PaulDykstra]

Kevin,

Thank you, I will try it tomorrow.

Paul

[PaulDykstra]

Thank you!  That worked.

Do you have a solution for exchange rate problems?  We often have the problem that an international receipt in a foreign currency will not match the credit card transaction when it posts.