Expense Commute Deduction

[JG893]

My Concur profile is correctly set as a "Mobile" worker, but the automatic "Deduct Commute" tool is calculating the wrong normal commute distance for my trips.

• The Policy: The Employee Business Expense Policy requires Mobile workers to deduct a standard 20 miles each way (40 miles roundtrip) for their normal commute.

• The Glitch: The system is currently deducting 30 miles each way vs 20. It appears to be calculating a physical distance to a default office location rather than my actual office location. 

• The Request: Please update the back-end configuration for my account so the commute calculator automatically defaults to the 20-mile each way deduction.

[KevinD]

@JG893 hello there. We don't have access to any back-end configuration to update your account. 

You are correct that the system is calculating the commute from the address for your office location that is listed in your profile.  Could you check your profile to see if it shows your actual office address or another address, please? 

Let me know what you find and we'll go from there.

[JG893]

I just went ahead and updated the Work location to the correct one but the "deduct commute option" is still calculating based off the incorrect one (sleepy hollow NY)